Merchant
Sandbox
V
Disputes
VISA

Duplicate processing

749.00 BRL · pay_1F9302 · via Checkout.com

Under review

The cardholder's claim · reason 12.6.1

The cardholder says they were charged twice for one order.

Customer

l••••@icloud.com

Card

•••• 7781

Opened

96h ago

Evidence tor.io assembled

Pulled from the payment it already processed — no digging required.

Only one authorization and capture on this order

The second charge the cardholder cites is a pre-auth that voided

CVV and billing address matched

Submitted automatically — the packet was complete.

Merchant console