Merchant
Sandbox
V
Disputes
MASTERCARD

Product or service not received

450.00 BRL · pay_4B71D0 · via Checkout.com

Due in 2d

Needs response

The cardholder's claim · reason 13.1

The cardholder says the order never arrived.

Customer

m••••@outlook.com

Card

•••• 5511

Opened

20h ago

Evidence tor.io assembled

Pulled from the payment it already processed — no digging required.

Authorization and capture logged with timestamps

CVV and billing address matched

Order placed from the cardholder's usual device

Add what only you have

This was a physical order, so the network needs proof it reached the buyer — tor.io can't see that. Add it and the packet goes out.

Merchant console